Help & support
How can we help?
Answers for shoppers, vendors and affiliates, or send us a question directly.
You'll get a tracking link by email and WhatsApp once your order ships.
Delivery cost is calculated at checkout based on your address and the vendor.
Grade A is like new, Grade B shows light wear, Grade C shows visible wear but is fully usable. Every listing states the grade.
Most items can be returned within 7 days if unused and in original condition. See our returns policy for exceptions.
Fill out the vendor application. Most applications are reviewed within two weeks.
A single 12% commission on each sale, deducted at payout. No listing fees.
Payouts run weekly by EFT for the previous week of sales.
Yes, through our A/B/C condition grading system.
You share a unique link to products or vendors, and earn commission on resulting sales.
Affiliates earn 8% of the sale value on any order placed through their link.
Affiliate earnings are paid monthly by EFT once they exceed R 50.
No, anyone can apply to become an affiliate. CVDP trainees get extra training on affiliate marketing.
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Send a question
hello@theoakstore.co.za
+27 72 988 5660
123 Market Street Cape Town, 8001 South Africa
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Start where you already know you want to be
Most questions we get are from people about to sell or about to shop. Both are one click away.
I applied on a Tuesday and had my first order ten days later. The onboarding team fixed my pricing and reshot my photos before anything went live, which is not something I could have done on my own.
Thandi Mahlangu
Thandi's Beadwork · Soweto, Gauteng
I applied on a Tuesday and had my first order ten days later. The onboarding team fixed my pricing and reshot my photos before anything went live, which is not something I could have done on my own.
Thandi Mahlangu
Thandi's Beadwork · Soweto, Gauteng